Communication

Online Complaint and Suggestion Box for Residents

Easy to raise and track complaints

Available on both website and App

Raise complaints about own flat or common areas

Full visibility of the progress on the complaint

For paid editions: Auto-escalation of complaints that exceed SLA

Provide rating on the complaint resolution process and result

Notify members via SMS/email or app notifications

Free editions have limits on number of complaints logged per month

Surveys & Polls

Get authentic feedback from residents

Easily create surveys/polls for all residents or a sub-group (Owners/Residents/Committee Members).
Create questions with multiple response options (Text, multiple choice, rating, etc.).
Offer the option to fill the survey or poll anonymously.
Configure voting rights for polls - one per unit or one per user.

Key Features

Customizable Surveys

Create customized surveys and polls to suit the specific needs of your community.

Anonymous Feedback

Ensure honest and open feedback from residents by allowing anonymous responses.

Advanced Analytics

Analyze survey results with advanced tools to get actionable insights and make data-driven decisions.

Benefits of Using Our Communication Tools

Enhanced Engagement

Improve community engagement and interaction by providing a platform for feedback and discussions.

Better Decision-Making

Make informed decisions based on the feedback and opinions collected from your community members.

eflatbook Testimonials

John Doe

"We adopted eflatbook in August 2013. It has drastically improved our communication with residents on money matters and has also substantially improved realization of timely maintenance payment and recovery of past dues."

Online Society Helpdesk